Refund and Returns Policy
Thank you for choosing ALLAM GALLAM LIMITED. We strive to provide high-quality software solutions and ensure our customers are satisfied with their purchases. Please read this policy carefully.
1. Digital Products and Software Licenses Due to the nature of digital goods and software licenses, we generally do not offer refunds once the software has been downloaded, accessed, or a license key has been generated and delivered, except under the circumstances outlined below.
2. Subscription Services (SaaS) If you are subscribed to a recurring software service provided by allamgallam.com:
- Cancellations: You can cancel your subscription at any time. Your cancellation will take effect at the end of the current paid term.
- Refunds: We do not provide refunds or credits for any partial-month subscription periods or unused software access.
3. Conditions for a Refund We may, at our sole discretion, issue a refund within 14 days of purchase if:
- The software has major technical defects that prevent it from functioning as described, and our support team is unable to resolve the issue.
- You were charged multiple times for the same transaction due to a technical error on our end.
4. Custom Software Development For custom software development services, refund terms will be governed exclusively by the specific milestone agreement or contract signed between you and ALLAM GALLAM LIMITED prior to the commencement of the project.
5. How to Request a Refund To request a refund, please email us at [email protected] with your order number, the email address used for the purchase, and a detailed explanation of why you are requesting a refund. Our team will review your request and respond within 3-5 business days.